digifail.ir Assistance Center
Here you can find answers to frequently asked questions about our platform.
Main
Company activities and general questions
What is the digifail.ir?
digifail.ir is an online P2P loan exchange for those users who need...
digifail.ir is an online P2P loan exchange for those users who need short-term loans to conduct activities in trading stocks and cryptocurrencies, as well as for those who want to earn income by issuing loans to other users.
The main difference between the platform and regular banks is that you do not need to go to the branch, fill out a large number of documents and wait for approval for a long time.
With our platform, the borrower needs to fill out a simple loan request form, upload their documents and wait for the approval of the application, which is no more than 72 hours. After the application is approved, one of the users can pay for it and receive income from 3% to 4% every day.
For those who want to make money on lending to other users, we have provided the safest conditions, namely, we have developed a stabilization fund that completely eliminates delays in payments to creditors. Accruals of profits will always arrive on time on the investor's balance sheet and can be instantly paid to an external address at his request.
Who is on the company's team?
The development of the platform was initiated in late 2018, early 2019. by an...
The development of the platform was initiated in late 2018, early 2019. by an Australian businessman and CEO of digifail.ir, Charles McKenzie, originally from Australia.
Charles graduated from Boston University and held leading positions in prestigious companies such as Autodesk and Microsoft.
Charles has extensive experience in organizing teams for startups, as well as an experienced Risk Management specialist.
The company's CTO, Felix Reynolds, is an experienced Back End developer with many years of experience. He has worked in senior IT positions of well-known companies such as Valve, Electronic Arts and Gopro.
Felix graduated from Melbourne University, received a master's degree and now teaches applied programming at several universities in Australia. He was the founder of several successful cryptocurrency startups.
Everett Booth's CFO is a very experienced and successful financier who has led several companies to financial success after a long downtime. Studied at Imperial College of London. He held a senior position at the Commonwealth Bank of Australia.
The company's CMO, Loraine Houston, from Perth, Australia, graduated from Sydney University. Loraine has worked for companies such as Visa and the Australian mobile operator Telstra. Has extensive experience in running large-scale advertising companies.
Head of HR, Paul Dorsey. He worked for Amazon and AT&T, well-known American companies. Since 2020, he has been in Australia and works at the digifail.ir. Paul is an experienced HR specialist who has hired more than 1,500 people (ranging from basic staff to top managers) for various companies.
Which companies does the digifail.ir cooperate with?
To ensure maximum reliability of loan repayments, our company cooperates with...
To ensure maximum reliability of loan repayments, our company cooperates with several well-known cryptocurrency exchanges to obtain statements about the operations and trading history of the borrower.
The data is transmitted only with the consent of the borrower when he requests a loan.
We cooperate with Binance, Exmo, Poloniex, Bitfinex and Kraken. This list will be constantly expanding as the company scales.
We planning to start our cooperation with USA European Banking systems in late 2024.
How was the company created?
At the end of 2018, the CEO of the digifail.ir, Charles McKenzie, decides to...
At the end of 2018, the CEO of the digifail.ir, Charles McKenzie, decides to leave the post of deputy head of the risk department at Microsoft in order to create his own cryptocurrency startup project, digifail.ir.
In the Early 2019, more than 80% of the company's current staff was formed by Charles, and the main office was opened in Melbourne.
Since the Early 2020, the company has been successfully operating in a completely remote mode without any loss of productivity.
What are the company's plans for the near future?
In the first half of 2022, our team will focus as much as possible on optimizing...
In the first half of 2022, our team will focus as much as possible on optimizing the operation of the microcredit service. We have already prepared and planned several major platform updates, as well as a plan to improve the usability of the platform. At the moment, only Alpha test participants, whom we have specially selected together with our partners, can create a loan application. These users have an ideal credit and trading history to ensure the most reliable work on testing the service.
In the Middle 2022, the system will move to the stage of the second Alpha testing, where new participants will be selected from active users of our platform, who wants to get a loan.
The Beta testing is scheduled for Q3 2022. At this stage, anyone who is registered on our platform and has passed our simple KYC procedure with confirmation of credit history and trading history on cryptocurrency exchanges, will be able to make a loan request from other participants.
In Q4 2022, we scheduled to issue our own LQDC token, or digifail.ir Coin. The token will work in the ERC20 network. We will create a page and Whitepaper, where you can get acquainted with all the necessary information about the token.
For 2023, we plan to fully launch LQDC in our platform. As well as the full-scale implementation of the platform in the Middle East market and the opening the branch in Abu Dhabi, provided that the situation in the world is stable and an agreement is reached between the company's top-management and local authorities.
We are working active on digifail.ir metaverse as well. There will be possible to purchase and resell our NFT tokens.
The development of the metaverse is carried out with the cooperation and consulting of developers of such large projects as Sandbox and Axie Infinity.
What should I do if I do not know how to perform a certain action?
The most priority way to contact the support service is to open a Ticket in the...
The most priority way to contact the support service is to open a Ticket in the Support section of your personal account.
If for some reason you can not create a Ticket, contact us in any way convenient for you.
You can find ways to contact us in the Help Center.
Which professional tools for traders will be available? What is digifail.ir Autoloan?
Currently we developing an API system called digifail.ir Autoloan in...
Currently we developing an API system called digifail.ir Autoloan in cooperation with Binance and Bitfinex specialists, which will significantly increase the convenience of traders with our platform.
At the initial stage, the full API integration with Binance and Kraken will be developed. Bitfinex, POLONIEX and EXMO will be integrated after testing and implementing the first two exchanges.
The system will work like this: When the trader needs to quickly close the position, he will not need to go to the digifail.ir site, request a loan and manually close the position, since it will need a lot of time.
With this system, the trader just have to click the "Pay with digifail.ir" button, and the position will be closed by the digifail.ir's balance.
In this case, the trader takes a loan from digifail.ir, not from private investor, as in the case of regular loans.
سیستم وابسته
Can I earn money in any other way?
In the near future, we plan to provide an opportunity to invest in our company's...
In the near future, we plan to provide an opportunity to invest in our company's different projects.
From the beginning of 2023, investing in our LQDC token will become available.
Also in our platform, you can earn without investing your own funds using our extensive affiliate program, which will bring you up to 15% of the 1st line affiliate commission, 2-3% of the 2-3 lines, and up to $56,750 in total instant cash bonuses for attracting active creditors and investors to our platform.
How can I attract my first partner?
First you have to log in to the system. Then go to the Career section and find...
First you have to log in to the system.
Then go to the Career section and find your affiliate link at the top of this page. Copy and send it to your potential partner or share the link on your social media pages.
As soon as someone follows your link and registers, they will automatically become your partner.
If this user makes a deposit, you will receive a reward for it according to your rank, as well as an instant cash bonus when you reach the required turnover.
Using multiple accounts is prohibited by our rules. In case of violation of this rule, affiliate will be removed and referral fee will be reduced
What is an affiliate rank and what privileges does it give?
There are 9 ranks in total, including basic rank. The basic rank is issued to...
There are 9 ranks in total, including basic rank.
The basic rank is issued to the user immediately after registration and has an affiliate income of 5% 2% 1%.
By increasing the rank, you will increase the percentage of affiliate income up to 15% 3% 2%, and you will also receive a cash bonus for achieving each rank.
The higher 1st level cashflow, the higher will be your rank.
The affiliate commission and cash bonuses are instantly credited to your account and will be immediately paid to your address upon your request.
I want to be an active partner and advertise the platform, where can I find the tools for this?
At the moment, we provide banners of various sizes, as well as a PDF brochure...
At the moment, we provide banners of various sizes, as well as a PDF brochure that briefly explains the operation of the platform.
These materials can be found in the Career section of your personal account.
If you need custom promo items, contact our Support to get most suitable items for you!
وام
What are the conditions for obtaining and paying off a loan?
At the moment, only the Alpha testing participant can get a loan. The...
At the moment, only the Alpha testing participant can get a loan. The participants were selected by us and our partners. They are verified clients of our partners' cryptocurrency exchanges and have a transparent trading history.
digifail.ir users will be able to request loans already at the Beta testing stage of the platform.
It is possible to lend to other participants and start making 3-4% profit daily on this right now.
When it will be possible to request a loan for everyone?
The company's management plans to move to the open Beta testing stage in Q3 2022....
The company's management plans to move to the open Beta testing stage in Q3 2022.
Anyone registered on our platform can create a loan application, the administration will carefully select only the most transparent and fully confirmed applications.
After Beta testing is completed, it will become much easier to get a loan, and the chance of issuing a loan will be significantly higher.
If you can confirm the trading history on any cryptocurrency exchange or the sources of your income, then for you the chance of approving the placement of a loan application will be near 100%
How much can I earn by giving a loan to another user?
In the first 24 hours after the payment of the application, you will earn your...
In the first 24 hours after the payment of the application, you will earn your first income from the investment.
The income will be credited to your balance every 24 hours until the end of the application period.
For the simplicity of investing, we have developed 3 tariff plans that differ only in the percentage of daily profit and loan amounts.
The higher the loan amount, the higher your profitability.
The Classic tariff plan is the minimum for lending, brings 3.0% per day for 60 days, and the minimum loan amount is $25.00.
Thus, by crediting under this tariff plan, you will receive an income of 180% for 60 calendar days, of which 100% is the body of your deposit, and 80% is your net profit for the entire investment period.
The most profitable tariff plan Powerful is available for applications from $15,000 and will bring 4.0% per day for the same period of 60 days, but the total income will be 240% for the entire period, of which your deposit is 100%, and the net profit for the period is 140%.
What happens if another user does not pay interest on the loan on time?
If another user has not paid the interest on the deposit on time, the amount will...
If another user has not paid the interest on the deposit on time, the amount will be paid to the investor from our stability fund, the status and last 14 days refill and spending chart can be viewed in the personal account.
Thus, delays in payments or accruals of profits are completely excluded for investors.
You will steadily receive your income every 24 hours without any exceptions.
What is the difference between loan applications and how do I choose the right one?
To begin with, you should decide how much you are willing to invest in lending,...
To begin with, you should decide how much you are willing to invest in lending, then choose a tariff plan based on this.
After choosing a tariff plan, our system will filter applications based on your requirements.
After that, you will need to choose an application that fully suits you according to the amount you want to invest.
What should I do if I can't find a suitable application for the amount?
If you want to invest a specific amount, for example, $5,000, but there is...
If you want to invest a specific amount, for example, $5,000, but there is no loan for this amount, you can try to look for other applications, for example, for $1,500 and $3,500 and invest both applications, which will total $5,000.
All loans are updated 1-2 times per a day and you can just wait for the right loan.
What currencies can I use for lending or investing?
You can use: Bitcoin, Bitcoin Cash, Ethereum, Litecoin, USDT: ERC20 and TRC20,...
You can use: Bitcoin, Bitcoin Cash, Ethereum, Litecoin, USDT: ERC20 and TRC20, Ripple, Binance Coin(BEP2), Binance USD(BEP20) ,Solana, Tron, Doge Coin, Dash.
What are the limits for the minimum and maximum withdrawal of funds?
Minimal withdrawal amounts are: *Some of amounts can be changed if...
Minimal withdrawal amounts are:
*Some of amounts can be changed if the Blockchain fees went high.
Bitcoin: 0.001 BTC
Ethereum: 0.05 ETH
Litecoin: 0.01 LTC
USDT ERC20: 25.00 USDT ERC20
USDT TRC20: 1.00 USDT TRC20
Binance Coin: 0.01 BNB
Solana: 0.1 SOL
Tron: 100 TRX
Maximal one - time withdrawal amounts are:
Bitcoin: 1.00000000 BTC
Bitcoin Cash: 20.0000000 BCH
Ethereum: 15.00000000 ETH
Litecoin: 350.00000000 LTC
USDT ERC20: 30000 USDT ERC20
USDT TRC20: 30000 USDT TRC20
Binance Coin: 100.00000000 BNB
Solana: 350.00000000 SOL
Tron: 750000 TRX
How long should I wait for the payment to be processed?
In our platform, all payments are processed instantly. In some payment systems,...
In our platform, all payments are processed instantly.
In some payment systems, may be a delay of 1-4 hours after the payment is processed, as the payment system may require additional time to process the payment.
USDT ERC20 can be proceeded manually. Approximate time is 1-8 hours.
The maximum waiting time, provided for by our regulations is 72 hours from the moment of creation of the request for payment.
On what days is the profit accrued?
Profit on all tariff plans is accrued 7 days a week, including Saturday and Sunday.
Profit on all tariff plans is accrued 7 days a week, including Saturday and Sunday.
I have funds on my balance that I want to reinvest. How to do this?
In order to credit another user using the funds of your balance, find the...
In order to credit another user using the funds of your balance, find the application that suits you, click Invest in loan and select Account balance.
Then select the currency that you have on your balance and click Invest in loan.
The funds will be debited from your balance in digifail.ir, and the loan application will be paid this way.
After that, you will start to receive your profit every 24 hours in the same way as in the case of payment from the payment system like you invested first time.
What if I closed the application without paying it, or paying partly?
If you first opened the application, and then closed it, just find it again,...
If you first opened the application, and then closed it, just find it again, open and pay for it.
If you paid the application partially and closed it, send the remained amount to the same address and the deposit will be opened automatically.
If your deposit does not appear in the section My loans for a long time, contact our support service, they will gladly help you solve your problem.
تنظیمات
What should I do to ensure maximal protection of my account?
To fully ensure the security of your account, we recommend: 1. Do not use a...
To fully ensure the security of your account, we recommend:
1. Do not use a password that you have used anywhere else
2. Enable two-factor Authentication from Google. Available for Android and iOS
3. Do not log into your account in public places, from somebody's devices
4. If someone contacted you and introduced himself as a representative of the administration, check our contacts on our website digifail.ir and write to us, using the link from the website.
Important: Representatives of the administration will never write to you first, and even more so will not ask you to provide any of your data like password or 2FA code. This information is fully confidential, you should not share it with anybody.
5. Do not share anyone your account details, password or 2FA code
Where can I specify the wallet to which I will receive payments?
Payment details can be specified in the Settings section of your personal...
Payment details can be specified in the Settings section of your personal account.
After you specify your wallet or several wallets, you will be able to change it anytime on this page.
What should I do if I forgot my password or can't log in to my account?
To restore your password, go to the Authorization page and click Forgot Password....
To restore your password, go to the Authorization page and click Forgot Password.
Then follow the instructions of the platform in order to recover your password.
How to change password?
In order to change the password, authorize using your old password, go to...
In order to change the password, authorize using your old password, go to the Settings section, then Change password section.
In the opened window, enter the old password and the new password, and its confirmation.
Then you can authorize using the new password. And from this moment this new password will be your current password.
We recommend changing the password for at least once per a month to ensure the maximal security of your profile.
We have to pay special attention to the fact that you need to use passwords that you have never used before.
The perfect password consists at least than 10 characters, including the Latin letters of the lower and top register, numbers and special
characters.
Can I have more than one account?
No. There is prohibited to have more than one account by our service rules.
No. There is prohibited to have more than one account by our service rules.
گارانتی ها
Where is the digifail.ir registered?
Company is registered in Australia, by the official name digifail.ir...
Company is registered in Australia, by the official name digifail.ir.
Company has it's reg.number 655 700 922 and the date of registration is 11/29/2021.
Company address: Level 23, Tower 5, 727 Collins St, Docklands, Victoria 3008.
What happens if another user does not pay the interest on the loan on time?
If another user has not paid the deposit interest on time, the amount will be...
If another user has not paid the deposit interest on time, the amount will be paid to you from our stabilization fund, the status of which can be viewed in your personal account.
Thus, the expectation of payment or accrual of profit is completely excluded for you.
You will steadily receive your income every 24 hours without exceptions.
What is a stability fund?
The Stability Fund is the amount that we save on our accounts to ensure...
The Stability Fund is the amount that we save on our accounts to ensure instant payments to creditors and avoid delays in payments if the borrower has not paid the loan commission on time. The stabilization fund is spent all the time and replenished when the borrower pays income on the loan, as well as from the company's working capital.